Frequently Asked Questions (FAQ)
What is Zennuvo?
Zennuvo is an Australian fashion brand that celebrates effortless style and confident individuality. We curate timeless, versatile pieces designed to elevate everyday dressing while keeping comfort and self-expression at the heart of everything we do. Each collection is crafted with care, blending modern design with thoughtful details to create wardrobe staples that truly last.
Do you offer free shipping?
Yes, we do. Every order includes free shipping—no minimum spend, no small print. We believe your shopping experience should be easy from start to finish, and that includes having your new favourites delivered straight to your door at no extra cost.
How long does delivery take?
Orders are processed within 1–2 business days, and once shipped, delivery usually takes 3–7 business days. In total, you can expect your order to arrive within 4–9 business days. As soon as your package is on its way, you’ll receive an email with a tracking link so you can follow every step of its journey.
Do you ship internationally?
At the moment, Zennuvo ships only within Australia. Our focus is on providing the best possible experience for our local customers. If we expand internationally in the future, our community will be the first to know.
What is your return policy?
If something isn’t quite right, you can return your items within 60 days of delivery. Just send us an email at info@zennuvo.com and we’ll guide you through the simple return process.
How long do refunds take?
Once your return has been approved and processed, refunds are typically completed within 7 business days. Depending on your bank, it might take a little longer for the amount to show on your statement.
Do you accept exchanges?
Yes, we’re happy to help with exchanges. If you’d like to swap an item for a different size or style, just email us at info@zennuvo.com and we’ll take care of it for you.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Diners Club, Discover, Union Pay and Google Pay. All payments are processed securely using SSL encryption to ensure your information stays protected.
Is my personal and payment information safe?
Absolutely. Your privacy and security are very important to us. Zennuvo never stores your card details, and all transactions are handled through trusted, encrypted systems to keep your data safe.
What do I do if my order hasn’t arrived?
If your tracking link shows no updates or it’s been more than 7 business days since shipping, please contact us at info@zennuvo.com. We’ll look into it right away and make sure your order gets to you as soon as possible.
Can I update or cancel my order?
If your order hasn’t been shipped yet, we may be able to change or cancel it. Please reach out to us at info@zennuvo.com as soon as possible after placing your order, and we’ll do our best to assist.
Still need help?
We’re always here for you. If you have any other questions or need a hand, send us a message at info@zennuvo.com. Our friendly team will be happy to help you out.